Communication Skills

Amid new year resolution land, new you, are you finding yourself attacked by your inner critic? Here are a few common situations – and the start of solutions. Remember, you can’t fix your self-doubt voice in a day – so give yourself time and grace to improve!

You ignore your successes and focus on your failures…
But it’s so easy to fixate on failures! Never mind everything else, look where I screwed up.

This one hits personally.

I can remember being so down that a book proposal I submitted to agents was getting turned down, agent after agent. This was after my book came out to great reviews, and people were (and still are!) getting excited. And all I could think about was my proposal being turned down. Didn’t matter that I had a book out, I was headed to SXSWedu in the spring – all my self-worth was tied up into that proposal, and I clearly couldn’t do anything right.

Except for all the other cool stuff I have going on including my fricken book.

…so try celebrating mini successes…or any success.
Spend as much time with the wins as with the losses. Seriously – if you spend days on your “loss” (or like me, a week being terrible to myself) then you should be able to spend that much time with a win.

Sound hard? Yeah, because the negative can be oh-so-easy to focus on. Flip the script.


You’re focused on being perfect…
Perfectionism is one of the biggest causes of imposter syndrome. You think you have to be perfect, get it 100% right and be amazing all the time, right?

See even writing it out and I bet you reading it sounds weird. Would you ask your friend to be that “perfect” and never make a mistake? What about your partner or family? Probably not. Give yourself some grace and remember that you’re human.

…so try failing on purpose.
This is probably giving you anxiety just thinking about it. Hear me out: try a new hobby. Recently, I tried to make macarons – you know those almond French cookies that are bright and beautiful and expensive? Found a recipe, grabbed the ingredients – I cook all the time! This will be fine!

They. Were. Terrible.

Stuck to the pan undercooked terrible.

And you know what? It felt great to be “huh, ok I’m not good at this right now (and maybe never!) For now, I’m going to spend money on someone else making macarons.


You feel like taking help is a failure…
I can do it myself! I don’t need anyone’s help!

There’s so much therapy tied in there.

If you’re feeling that you can only do things yourself otherwise it’s a failure of your character or hard work, take a breath and know that you’re not alone. While all of these are very specific kinds of imposter syndrome, this one is a big one: the individual. You feel as though you have to be able to do it yourself, not lean on others, and that’s the only way you’re not a fraud.

…so try asking for help.
Do it. Ask for someone to do something for you. Even if it’s a small task that you know you could do with more hours in the day. Take a breath and ask someone to do it and look! Your world won’t end, you’re not a failure because you asked for some support. This doesn’t even have to be a thing you need – it can be a simple ask to start getting you in the habit of not doing everything yourself.


You’ve surrounded yourself with jerks…
This is a hard one – sometimes our self-talk isn’t OUR self-talk – it’s a reflection of what other people say to us. It comes out in our darkest moments – and sometimes just too often in general.

If you’re not sure if it’s someone else, take a moment to listen, really listen, to the people around you. Are they making you feel bad? Are they saying things that you’ve ALSO been saying, and when you dig in, the negative self-talk comes from them?

…so try giving them a time out.
Be busy. Block their texts. Stop talking to them. Being around people like that does nothing…and if you understood how much they projected their insecurities on you, you wouldn’t take them seriously.

Be well, friends.

 

At this point, we all know that public speaking is feared more than death. No surprises there, but in all these years that we’ve been throwing out these stats, why are we still here? It might be something to bring up the human reactions of fight or flight – why we succeed or freeze when we’re in situations of public speaking and presentation skills, but beyond that, we still have to do it – whether we like it or not. Because of that exciting fact, it’s in your best interest to get better – here are three tips to nail your next presentation, all focused and grounded in improv:

  1. Practice like you play

    I performed off-Broadway for almost 10 years, toured with a few national tours based in improv and performed in my fair share of Chicagoland improv. We rehearsed for everything – even in my NYC years, we rehearsed every single Wednesday evening in prep for our weekend shows, and it showed when we didn’t. Worse, it showed when we didn’t take rehearsal seriously and just screwed around the entire time.

    When you practice in a lax manner, you’re going to play in that same lax manner.

    If you’re practicing whatever you’re going to do that matters to you in a way that shows it DOES NOT matter, do you know how that’s going to look when the moment is here? It’s going to look like it doesn’t matter to you. Worse, if you don’t practice? It’s going to show.

  2. Warm-up prior

    Before every show I’ve ever done, we warmed up. Anything from running around to get energy up to quick thinking games to singing and getting in the moment. Why warm-up? Well, would you warm up before a run? Yeah? Same idea! We use muscles to speak and when we’re talking for an extended period of time and don’t warm up, we end up losing our voice, tripping on words and forgetting what we’re supposed to be doing because we aren’t tapped into the moment.

  3. Raise your stakes

    No one wants to see an ordinary moment in an improv show. They want to see an ELEVATED moment that is heightened from the every day. When you raise the stakes in improv moments, you suddenly start to care quite a bit more and things matter.

    In real life, if you start to raise the stakes, things start to matter a bit more and you start investing more energy and care into what you’re saying. Don’t let this slide all the way to feeling neurotic about everything – because it’s not the end of the world if you make a mistake – at the same time, if you invest more energy and care into what you’re doing, it’s going to show.

BONUS: Fail often. The more you fail in public speaking moments, the more you learn, and the better you get. If you keep playing it safe, you’re going to end up in the same place you started: being nervous about public speaking.

Upcoming Classes: Speaking and Presentation Skills

25 Jan 1pm 3pm Saturday, January 25 1 pm -3 pm Shetler Studios, 244 W. 54th Street (12th Floor), New York, NY
8 Feb 1pm 3pm Saturday, February 8 1 pm -3 pm Shetler Studios, 244 W. 54th Street (12th Floor), New York, NY
21 Mar 1pm 3pm Saturday, March 21 1 pm -3 pm Shetler Studios, 244 W. 54th Street (12th Floor), New York, NY

Persuasion is a highly desired leadership skill – but why is it so hard for so many people? I think our clients want to be persuasive but worry that they are being manipulative, abrasive or another negative quality – but why?!

If you want to be successful and effective as a leader, you’re going to have to be good at selling yourself and your ideas – basically persuading other people. Selling is a skill that everyone needs to utilize at one point or another, even if it’s advocating for yourself. Here are four improv-based ways to up your persuasion skills at work:

  1. What does your audience want

    I tap into what the audience wants a lot because it matters – look, I’ve been on both ends of a bad improv show where the performers are simply performing for themselves and not paying attention to what the audience is looking for. In this case, think about how they process information. If they need facts and figures to believe you, give it to them! If they need some kind of emotional story, tap into the feels. Focus on what they need, not what you want.

  2. Show that you care to make them care

    Apathetic performing? Not going to work – you have to be bought in, care as much as you want the audience to and give it 100%. You’re not going to get the audience – or in this case, the people that you want to persuade if you don’t care about what you’re talking about. Understand why you care and why they should care, and let that be your guide.

  3. Keep Going

    When we’re tapping into wants in improv, we’re always telling students to think like a toddler – keep changing tactics and don’t give up. Same with persuasion! Start with little wins and bits of progress and you’ll work your way up to getting farther and farther along – and you definitely need to change tactics if the first few don’t work. Persistence pays off.

  4. Raise the stakes

    If something can be done at any point, then what’s the point of acting now? While some folks might be inclined to agree, others need a nudge or a sense of urgency. When you create urgency, you raise the stakes – in improv, no one wants to watch something everyday and ordinary – we want to see a higher stakes moment. If you want someone to do something, create a demand and a need – and one that needs to be acted on now.

I used to be terrified to speak up for myself.

Funny huh? I teach folks how to be confident and speak up for themselves, and yet a few years ago I was such a people pleaser that I never spoke up for myself. I let everyone else get what they wanted and sacrificed what I wanted in the process.

I’m not quite sure what broke me – I do know that it wasn’t some movie moment where I got fed up and yelled “I’m looking out for me now!” and stormed off from the narcissist I was talking to. That would have been a pretty amazing story, but it was much more of a slow burn to finally look out for myself. When it clicked into place, I haven’t looked back since.

Here are four things I tapped into that helped me speak up for myself – and a client story to go along with it. Give them a whirl and see how they work in your life!

  1. Figure out what’s actually bothering you

    Getting to the source of the issue is a tough one. A client of mine was really upset a few weeks ago because of a negative review on her performance report. She was near tears when she came into our coaching session, and I wasn’t convinced it was actually THAT that was upsetting her. Turns out, the more we talked the more she realized that it wasn’t the report that was bothering her, it was the massive amount of work that a coworker kept throwing on her that led to the missed responsibility, that led to the performance report ding.

    It’s often not the thing that sets you off. The core is usually deeper! Take a moment to WHY your discomfort or anger. When we talked about it, I first asked, “Why are you mad about the performance report?” and she replied, “I didn’t deserve it!” and my response, as you might guess, was “Why didn’t you deserve it?” It only took a few “whys” to end up at the source.

  2. Do your homework and write some notes

    After we tapped into what was really bothering her, we started to bullet point out ways to talk to her coworker. She knew that she should have been more assertive in saying no in the beginning (more on that later) but since she couldn’t go back and say no, she had to move forward and say no. Instead of placing the blame on the coworker, she decided to develop a plan to say no for future situations where work might get passed off on her.

    Taking a few notes in advance and taking time to dig into what you want to say – and removing emotions from it – is critical to get your point across. She was so furious she cried, remember? Going into a situation with that level of emotion is only going to end poorly, or cause you to forget what you’re about to say! Jot down critical points.

  3. Pull them aside and make time

    Nothing good comes from those movie moments. This one is straight and to the point – don’t just attack someone because you’re ready to stand up for yourself. There is a chance that person isn’t a complete and utter sociopath, and they aren’t being malicious with you – and while you still need to stand up for yourself, you don’t need to drop a giant bomb on your relationship with this person.

    My client reached out to her coworker with a meeting request – when they asked for the purpose of the meeting, she said it was about changes to her workflow. Short and simple always wins.

  4. Use statements like “I think” – assertive communication

    We planned for this moment by creating assertive statements from her notes. By using phrases with “I think” she created factual statements (because, she thinks it! It’s a fact, and she owned it!) These are also hallmarks of assertive language – an I statement and ownership of thoughts.

How did it all go? Well, she no longer has to do the work of her coworker – and again, it wasn’t some big movie moment. Whether her coworker was aware of it or not, they accepted that she wasn’t taking on more work than she could handle, and she started to build the habit of speaking up for herself using these four easy steps. If you’re feeling a bit too much like a doormat, try these! As usual, figure out how to adapt and edit to make it work best for you, and let me know how it goes, or if you get stuck, always feel free to reach out!

Lead Like A Women

Originally Published in Forsyth Women Magazine

In 2017, Penelope Gazin and Kate Dwyer created a third cofounder for their online e-commerce platform: Keith Mann not only got more email responses from potential investors and partners, he got more respect. Never mind he didn’t show up, ever – and ONLY communicated via email. Gazin and Dwyer faced everything from investors refusing to acknowledge them by name to developers threatening to delete everything if they didn’t get a date. No wonder they created Mr. Mann.

Unfortunately, this is consistent throughout leadership and entrepreneurship: women are just 5% of Fortune 500 CEOs, and those statistics are reflected across the board. Women aren’t being seen as leaders in organizations, and if they get there, they often end up feeling imposter syndrome. As funny as Mr. Mann might be, it’s not a recommended strategy for leadership. Here are three ways you can start leading like a woman:

  1. Find your best qualities
    Repeat after me: stop trying to be a second rate version of someone else. You’re wasting the first-rate version of yourself. Not all leaders have the same qualities! Gone are the days of every leader wearing a suit and walking in with their briefcase and coffee in the morning, off to sit in their office and order from on high. Leadership looks different on everyone!

    Take a few minutes thinking about a leader you admire. Write down a few of their qualities that you also possess. You can definitely strive for being better and improvement: build your foundation first with your qualities. Maybe you’re an amazing delegator or a great listener. Note those qualities and bump them up! You can build additional skills on top of your foundation: you need something to build on first.

  2. Listen first, talk second
    No matter what kind of leader you are or strive to be, you need to listen. Spend as much time as possible developing your active listening skills – and using them! If you find yourself losing some of those critical listening skills, step back. When someone is talking, try to remember two bits of information and figure out one question to ask to get more information about what they are saying. Before you even start tasking yourself while you’re listening, be sure you’re actually listening and showing it through non-verbals: nodding, making eye contact and facing another person are simple and powerful ways to show that you are indeed listening to the person talking.

    If you know you are not a great listener, remember listening is a choice: it’s not something that you naturally do. When someone is starting to talk to you, take a breath and make the choice to listen.

  3. Professional Development
    Remember that list you made about the qualities you admired from a leader in your life? Take stock in that and start growing. Professional development programs can be in person, online, created by you or by someone else – the sky is the limit! Do your research before you jump in.

    The larger focus with professional development: growth. Great leaders don’t stagnate. You have to keep learning, evolving and changing with your team. Professional development isn’t simply recreating another great leader: it’s staying up to date with what’s happening in your field, with your team and with leadership as a whole. Find articles, read books, have a conversation and talk to your team. Pay attention and again, make a choice to be engaged with the process. Your work doesn’t end when you get the leadership position, it begins.

Now that you’re at the end, the jig is up: there is no way to lead like a woman. You have amazing qualities that you need to succeed!

Setting Boundaries

Originally published in Forsyth Women Magazine

Boundaries used to be one of the hardest things for me to set and stick to, and to this day, I still struggle with them. As a people pleaser in recovery, I hate disappointing people. As a business owner and freelancer, if I don’t set boundaries, I will explode.

Boundaries are often described as

“guidelines, rules or limits that a person creates to identify reasonable, safe and permissible ways for people to behave towards them and how they will respond when someone passes those limits.”

While Wikipedia and Google can give great definitions of boundaries, you have to set your own and practice upholding the boundaries you set.

One of the biggest lessons my therapist taught me is that boundaries aren’t meant to feel good; they are meant to keep you safe. I think we often forget that when we’re holding up a boundary and the other person is pressing – it feels awkward and uncomfortable, and we think, oh! If we just give in, it will be fine. (It won’t.) Here are three ways to set and keep your boundaries for the last few months of 2019 and well into 2020:

  • Start Small

    New to boundaries in your life? Start small. Maybe it’s something as simple as not answering work emails after a certain time, or not accepting work texts. If you set one boundary to start with, and get comfortable with that one boundary, others will follow and will get easier.

    I use a gym or working out comparison a lot – you can’t expect to wake up one day and just run a full marathon if you haven’t been training. If you’ve always been the ‘yes’ person, you can’t expect to have incredible skills setting and holding to boundaries.

    Do a few easier ones with yourself and your time. Maybe you only take personal calls between 9 am and 7 pm, or you don’t text after 8 pm. Build your skills!

  • Be Clear

    The “best” boundaries are clear and specific. If it’s complicated, with loads of clauses and possibilities, people will either find loopholes or misunderstand it, creating a lot of opportunities for you to either hold the boundary strong or give in. If you’re just starting to set boundaries in a situation, use the first-grader rule of thumb: be so simple that a seven-year-old can understand it.

    Here’s an example that comes up with my entrepreneur friends: being asked to do things for exposure. Yes, you should do some things to add to your business and the social capital that comes with exposure. No, you can’t do everything for free because Duke Energy does not accept exposure bucks. Say your boundary is five “free” events a year. This is clear, specific, and concise. When you’ve done your five, and someone asks for your number six, and you physically cannot do that because you need to work, you can simply say, “I’m sorry, I’ve committed to all of the free events I can this year. I’m happy to chat with you next year.”

  • Take Time

    If someone is pushing on a boundary, don’t be afraid to say you need some time to think about the decision they are asking you to make. That bit of buffer will give you the time you need to think about a response. If they keep pushing when you ask for some time (even if it’s five minutes), stop and think: this isn’t respectful for you, so feel free to say no.

    An example that I hear about a lot is working extra hours above and beyond what you already have to do and outside of the scope of work. This happens more in non-profit work, I think, but I’ve seen it across the spectrum of professions. If someone is asking you for something like this, feel free to say, “Let me look at my schedule and get back to you tomorrow,” if you are feeling like you can’t immediately say no, or are struggling with the no. Then, take some time to practice the no, or send it in an email to avoid the conflict you might be adverse to.

There’s one overarching lesson I’ve learned about boundaries over the past few years of developing mine: the people that have the most trouble with other people’s boundaries are those who don’t have any themselves. Remember that, and you got this.

 

OK Boomer Snowflake

Our interpersonal communication is not good. Not one bit.

As a whole, we’re not great at listening to one another. We hear someone talking and we immediately think about what we want to say in response. Never mind paying attention to what the other person is saying, we’re too busy figuring out what we want to say next – or worse, how we can spin a conversation in our favor, pivot the focus and move along.

Putting it that way makes us sound like a bunch of self-centered jerks, doesn’t it?

Add name-calling to the self-centered jerk tag and we’ve got a fraction of the workplace drama of today – and Ok Boomer and Snowflake Millennial are both name-calling efforts akin to playground bullying. If we keep going in this direction we’re going to crash and burn even further with our one on one communication skills, and we might as well just resort to written communication. At least we can edit that and delete our disrespect.

For my purposes, I’m going to focus on Ok Boomer and Millennial Snowflake aggressions. To note: this doesn’t supersede aggressions and microaggressions that are related to race and sex. Different conversation.

The actual words are almost fine: Boomer and Millennial refer to the labeling of generations. Nothing new to see there…the problem comes with the sentiment behind “Ok Boomer” and the add of “Snowflake.” Now, “millennial” itself can a negative connotation if the feeling behind the word is less than neutral – same with “boomer” actually (especially now). What’s the point of the negativity?

Sure – boomers ruined the environment and student loans and the ability to buy a house. Millennial wrecked basically everything else, and feel like they deserve more than what they get. Right? Depending on what bracket you fall in, you’re probably nodding at once sentence and incensed at another.

Wild idea: check yourself and stop projecting.

In conversations, four things influence us:

  • who we are (the relationship we have with the person we’re talking to),
  • where we are (physical location and place in life),
  • what we want (and what our conversation partner wants),
  • and finally how we feel (about the other person as well as the situation.)

Usually, folks have a lot of issues around what they want and fighting for this. Here’s the problem: if your feelings are getting in the way of your communication, you’re never going to get to a point that you can fight for what you want. And then the conversation and interaction don’t even matter, because what’s the point?

Workplaces will always be made up of folks of different ages, and we’re going to disagree with people we talk to. That’s obvious. Disrespect? That’s optional. Is the boomer you’re upset with actually the cause of you being upset, or is it someone else – or something else? Is the millennial acting overly sensitive and “special”, or are you anxious about something else that’s going on in your life? Take a moment to check in with that “how you feel” part of your interpersonal communications. Identify it clearly and specifically – even use simple language like “I feel mad” or “I feel excited”. Now, ask the larger and potentially scarier question – why do you feel the way you do? Are you mad because this person doesn’t listen, or you feel like you’re picking up their slack or that you don’t make enough money?

Out of all of that, what has to do with the person you’re talking to, and what has nothing to do with them?

Sure, sometimes this will be directly related to the person you’re talking to – there are terrible, sociopathic, selfish, malicious and lazy people of all ages.

And sometimes, we throw out these aggressions because we have a lot of other things going on.

Do I propose we all play nice and stop insulting each other? Yes, absolutely that. Is the snarky comment worth it? No. Will it cloud the actual issue? Like what if the boomer refuses to report to the millennial that is actually in charge, and what if the millennial feels like they are “too good” to do a certain job? When you’ve resorted to name-calling, you’ve already lost the issue at hand and you’re never going to get to your want, which should be the crux of your conversation.

Don’t sacrifice what you want – what you want to get accomplished – for passive-aggressive name-calling. It’s not worth it.

You’re Too Much.

You’ve been told that you’re too much.

You’re too emotional.

You just need to calm down.

If you weren’t so sensitive.

So loud.

So abrasive.

I’ve heard it all. I’m often too much of something for someone else. For a long time, I used to think something was wrong with me. If only I wasn’t so direct, then people wouldn’t tell me I was too much, and I would be like everyone else.

Now, I’ve been told I’m “too much” since I was a kid. It took me well into my 30s to realize this isn’t my problem: it’s someone else’s issue. If you’re struggling with the same kind of feedback from people in your life, here are a few ways I realized that “too much” wasn’t the problem and how I dealt with it:

Check In

When someone says you’re “too much” of something – or really any of the things that I listed above (or anything that kind of sounds like it) how do you feel? And how did you feel when you were being “too much”? If you were comfortable, happy, joyful, the best version of you – and someone says something, it might very well be their own insecurities and have absolutely nothing to do with you.

Consider the source…

Who told you this? Do they have a reason to feel like this? Take a few moments to reflect on what’s going on in their lives. Is there a reason they might not be comfortable with you being yourself? Are they playing small, or living for someone other than themselves.

…and your journey
Where have you been? Have you started feeling more confident, more excited about your life, or even more like yourself? Something I hear a lot: when a person in your life changes in any way, it’s like a dance partner changing the steps. It’s going to take a bit of time for your partner(s) to catch up, and sometimes, they don’t like the new dance.

Keep your goal in sight.

The world is changing for women. I think, now more than ever, we’re getting permission to truly be ourselves. One of the beautiful parts of modern-day feminism: you shouldn’t tell another woman how to woman, and they shouldn’t tell you how to woman. If you’re working on being the best version of yourself, and someone is telling you “wait, not like that!” there’s a big possibility that they are not looking towards your goals: they are basing what you’re doing off of what they think they should be doing. Keep yours in mind.

Create Boundaries or Cut Ties

I think there are two ways to deal with people who think you’re shining a bit too brightly. Boundaries are the first: you can limit the time you spend with that person or how you interact with them. Remember, boundaries aren’t there to make anyone feel good: they are there to keep you safe. Set some boundaries with this person if you still need them in your life.

If all else fails, there is little more to do than to cut ties with a person who believes you should be playing smaller than you’d like to play. While walking away from a person is never fun, sacrificing who you are and who you’d like to be is far less fun – and far less fair.

When we are being the best versions of ourselves, the people around us should see the joy and authenticity that is only present when people are achieving that truth. Shine bright, supernova. You do not need to be a beige, square peg version of yourself.

Originally published in Forsyth Woman Magazine

Dating in 2019 feels like a mess. Aside from the overwhelming experience of online dating and meeting people, possibly one of the most nerve-wracking experiences is the inevitable first date.

No matter where you go, how long the date is, what time of day or what you wear, there is one thing that will happen at every single first date: a conversation.

Conversations are the make or break in dating, especially in the beginning. It’s how we show who we are! If you’re not communicating, no amount of amazing dating profile photos can save you.

There’s a phrase from improv that can immediately improve those first date conversations: Yes, And. Here are three things that Yes, And add to your first date conversation:

Yes…shows you’re listening

When I’m talking about using Yes, And in conversations, I’m talking about saying the literal words of Yes and And! Yes is a great way to show that you’re listing. A study I love to reference is one out of Harvard from 2013 where research shows that when a person is being asked about themselves and another is actively listening, the person speaking starts feeling great. Dopamine starts flooding the speaker’s brain. And you, being the person listening? Chances are those good feelings will be associated with you!

You can use this to your advantage because remember, you need to be actively listening for this to work. You can’t just ask someone about their day and tune out, waiting for your chance to talk. Ask a question that seeks more information about the other person, and actively listen – and try to use the word Yes when you are recapping some of the information they just said. For example, if the other person is talking about a hard moment at work, maybe a lost file, you could say, “Yes, losing a file is the absolute worst!” You’re doing more than simply smiling and nodding to show you’re listening.

And Adds

And can be used in two different ways: both add information. Back to our lost file, you can add information to the conversation and your listening hack by using the word And. It might sound like:

Yes, losing a file is the absolute worst, and it’s my worst nightmare.

See how this confirms that you’re listening and then adds your feelings and perspective? You might be thinking, I already use And all the time! Do you use it intentionally? That’s the game-changer – do it, and mean it!

The And becomes powerful with that intention and with the second way – ask for more information. It might sound like:

Yes, losing a file is the absolute worst, and it’s my worst nightmare. What did you do?

See what this does? It not only shows you’re listening, it also adds your feelings and it asks for more information! Conversation, in the end, is a consistent back and forth with two people and both people are moving it along – not just one ongoing droning monologue. This is also a nice litmus test to see if the other person is capable of conversation – if they are rambling about themselves the entire time, not asking you anything about yourself or showing that they are listening? Hard pass.

Beware of Buts

Yes, And draws attention to another word: But. The word But halts the conversation and makes one statement more important than another. If we take the same example from above and use But instead of And:

Losing a file is the worst, but it’s not as bad as losing everything from the cloud.

You’ve lessened the emotion of the speaker – which is not a good look. It’s also combative:

Losing a file is the worst. But you can redo it.

What if they don’t want to redo it? What if they actually can’t? What if the word But shows zero empathy and connection, and sounds like a brush off in conversation?

If you find yourself on a date with a But-er, try to use And as much as possible. It very well might be a big old red flag – take note, and act accordingly.

Yes, And to your next first date! May it be full of fun, good food, and lots of wonderful conversation.

spoiler – probably always

Interpersonal communication is dicey enough the way it is – add in email and text communication (not to mention actually connecting with others on social media, and not just yelling into the void) and you have a recipe for a mini-disaster in miscommunication if you aren’t careful.

This article goes out to folks who have the choice to text, email or call. In some cases, text communication is the method of communication, and in those cases, that’s the best way. For folks that have the choice: this one is for you.

A quick primer: interpersonal communication refers to the sharing of information between two or more people. I hesitate to say that social media is interpersonal communication (it should be! You should be having conversations!) Texting definitely is. Here are three quick text tips that might seem obvious (but aren’t always!) for the next time you hit send:

Work Texts = Meh

I might be in the minority here, but I don’t care. If it’s outside of work hours, don’t text. If it’s inside of work hours, maybe – definitely stop to think, “Huh, do I need to text this or can I just talk to the other person?” If you don’t need to work text someone, don’t.

Why? Because that line of professionalism can move from “once in awhile texts when important” to “texting after 6 pm about work stuff that can definitely wait until the next day.” I’ve seen WAY too many clients tell me about folks they work with texting at all hours, things that are 100% not time-sensitive and could be an email. If it can be an email, let it be an email.

Before you hit me with “but we’re all friends here!” or “but we’re family!” stop. That’s toxic behavior. You’re not friends or family, you’re colleagues and coworkers. In improv, relationships are critical for conversations to be effective – same with interpersonal communication.

Don’t be the boss that texts when your employee is off work, and definitely don’t be the coworker that thinks that something can’t wait until the workday. If you’re not facing life or death or a fire, don’t text.

Emotional Texts = Call or In Person

The last one was more on the professional side of things, so to tap in the personal – if you’re finding that your text is so long it takes up the whole screen with emotion – don’t text. Call the person or meet them in person.

Improv conversations are built on four primary principles: who you are in relation to the person you’re talking to, where you are, what you want and what they want, and how you both feel – and if your feelings are limited to text and emoji/gif use only, you better believe you’re losing some of that emotion. Also: you probably don’t want someone to have the same feeling seeing your text as they would looking at the breakup email from their college boyfriend (ahem).

If you have a lot of emotion going into a text – and especially if it’s long – ask yourself why you’re texting and why you aren’t connecting with them in real life. (Or at least over the phone!)

Things on Fire = Don’t Text

Do you need something NOW or even YESTERDAY in the grand scheme of time? Do not text. Is there an actual emergency? Like something is currently on fire and you need assistance? If you can call and you truly need an answer as quickly as you think you do, call.

Repeat after me: you cannot control how someone responds to you – only how you respond to their response.

Next time you fire off a text, think about why you’re sending it and if it’s better suited to be an email, call or in-person conversation. Good luck!

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